Your free trial
A free trial gives you your own ON Comms Cloud server for 14 days. This page says what is in it, where to see how much you have used, and what happens on the last day.
- Takes about
- 2 minutes
Find the date it ends. Your approval email says “Your 14-day free trial runs until” and a date, and the trial runs to the end of that day (UTC).
Know what it includes: your own server, up to 10 users and 2 groups. There is no limit on partylines, or on how many people are on air at once, and you, as the owner, do not take one of the ten places.
See how much you have used. Your account page has a Licence section with the end date, and the users and groups you have used.
Look for the same line near the top of your server’s Admin. It turns amber for the last 3 days and says how long is left.
Try the venue apps when you are ready. ON Comms Tally and ON Comms Bridge, for a vision mixer’s tally and a sound desk, work on a trial too.
To carry on after the trial, write to support@oncommstalkback.com before it ends. Your server, crew and lines stay exactly as they are.
If it doesn’t work
The trial has ended
Nobody new can sign in or join, but anyone already on air stays on until they leave, and admins can still sign in to see why. Thirty days after the end the site closes, and says that its licence ended and who to contact. Nothing is deleted when the trial ends: the site and its data are kept for at least 90 days after it, and after that may be removed. To carry on, contact support@oncommstalkback.com.
Admin will not add a user or a group: “This site’s licence covers 10 users”
That is the trial’s limit. Disable or remove someone first, or delete a group, or write to support@oncommstalkback.com for more.
You cannot find the approval email
Look in your spam or junk folder. Your account page shows the same end date under Licence whenever you sign in.
Stuck on a step?
Write to support@oncommstalkback.com with the page you are on and what your screen says. Or book a walkthrough, and we will go through it with you.