Pay, change or cancel your plan
Where card payment is on, a plan is paid for by card on Stripe’s secure page and is yours as soon as the payment clears; otherwise we email you to arrange payment, and switch it on once it is paid. This page says how to pay, where to change your card or get your invoices, how to move between Starter and Production, and how to cancel.
- Takes about
- 3 minutes
- You need
- Your account at oncommstalkback.com, with your email confirmed
- A debit or credit card, where card payment is on
Open your account page. On a free trial, press the plan you want under Choose a plan. If you chose a plan when you signed up, it is waiting there for you. What each costs is on Pricing.
If the key says Pay, with the price, by card, press it: Stripe’s page opens, and you type your card there. Your card goes to Stripe, never to us. If it says Order instead, press it, and we email you to arrange payment.
Paid by card, your account page says Finishing your payment… for a moment, then your plan is live: ON Comms Cloud on the same server, with the trial tone gone; a pass for its days; or your ON Comms Server licence key, on the page and by email. Paid another way, it goes live once we have your payment, and we email you when it has.
Paid by card, monthly plans and ON Comms Server renew by themselves. The Billing part of your account page says renews on the day Stripe takes the next payment, and your licence moves on by itself when it does.
To change your card, see your invoices, or cancel a plan paid by card, press Manage billing there. Stripe’s own page for your account opens. Cancelling stops the next payment: what you have paid for carries on to its end.
Paying by card, to move between Starter and Production, press Change to Production (or Change to Starter) under Billing, read what it says, and press it again to agree. Moving up, you pay the difference for the rest of the month there and then, and the extra users are yours at once; moving down, what you paid for the rest of the month comes off your next payment.
Prefer to pay by invoice or bank transfer? Email support@oncommstalkback.com with the plan you want, and we set it up for you.
If it doesn’t work
Your card is declined on Stripe’s page
Nothing is taken and nothing changes. Go back to your account page and press the Pay key again with another card.
Billing says “Payment failing”
A renewal could not be taken. Press Manage billing and update your card: Stripe tries again by itself, and your talkback carries on until what you have paid for runs out.
Billing says “Cancelled”
Your plan carries on until the day it says, and then ends as any licence ends. To carry on after that, buy a plan again from your account page.
You want a pass while a monthly plan renews
A pass is for when you have no plan, so it cannot be bought while Starter or Production renews: you have your server already. To change how many users you have, use Change to instead.
The page still says your payment is being confirmed
Now and then Stripe takes a little longer. You are not charged twice: we email you as soon as it is in place, and your account page shows it.
You need a refund, or something is wrong with a payment
Email support@oncommstalkback.com and a person looks at it.
Stuck on a step?
Write to support@oncommstalkback.com with the page you are on and what your screen says. Or book a walkthrough, and we will go through it with you.